Welcome to the online support area for Datalinx Business Partners

This is a continually developing area of our website where we will list key support and troubleshooting tips for your Datalinx products. We will also direct you to this  area when downloads and system updates for your software are released.

If you are not logged in, you will not be able to see all the information in this section.

Price List

WHM X3 - This is available in your local Sage Price List
Contact Datalinx for...

  • Warehouse Manager 200
  • Warehouse Manager 500/1000
  • Proof of Delivery
  • Hardware

Bulletins

These can be viewed on the Datalinx Academy. Log in to read the current technical bulletins, information on software releases, technical support updates and other core notifications.

  • IM50
  • WHM200
  • WHM500
  • WHM X3
  • Hardware

 

 

 

 

 

 

Hardware Support

Does you client have a hardware device that requires repair or replacement?

We provide support for hardware purchased directly from Datalinx and registered for a support contact within 30 days of purchase.
If your device is not in warranty or you do not have a contract please phone us and we can arrange a quote for repair or to assist you with replacement kit

Datalinx Academy

Online training is available for Sage Partners through the Datalinx Academy, where we provide access to the latest release documentation, installation and configuration videos and how-to booklets.
www.datalinxacademy.com

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Partnership

Partnership with the Sage Community

  • Supported Business Partner (SBP) 
  • Recommender Business Partner (RBP)

After many years of working and refining our relationship with the Sage business partner community Datalinx has found that our partners wish to engage at two levels. This depends on their own approach to business, where their strengths and weaknesses lie and the number of end user sites that they believe they will sell Datalinx products to.

Brand Guidelines

Current Release

WHM X3: R3.5.1d

Release Date: 13 June 2017
Compatible with: Sage X3 V6.5, V7, V7U8, V7U9
Documentation: Download from the Academy
Technical bulletin: TBX3-06

 

WHM200: V10
Release Date: May 2016
Compatible with: Sage 200 Extra 2015 SP3, 2016, 2016 SP1
Documentation: Download from the Academy
Technical bulletin: TB200-v10

 

WHM200 - Master Bin Picking Module
Release Date: March 2017

Compatible devices

The range of devices supported and available with Datalinx products is reguarlarly updated. If your customer has a specific device they would like to use, please let us know and we can check compatibility.

>> View the device range <<

 

 

Training - WHM200

Warehouse Manager 200 for Sage 200

Training courses for new Partners:
>> Register for the 2 day installation and configuration course

Additional training for Supported Datalinx Partners:
>> Register for the WHM200 V10 Release course

Videos - WHM X3

 

Warehouse Manager X3 training for Sage X3

We have a wide range of bite size functionality videos that can be used for client familiarity or to train your in-house team

>> Watch the videos <<

 

 

Business Partner Agreement

Link to view pdf

Log in

Please log in to view technical bulletins and price books

Log a Support Call

To log a support query please phone us or email your product team 

If you have a question about your Datalinx system or you'd like our assistance please contact us.

Please note if you are a Datalinx Accredited Partner you are expected to provide 1st line support, as per your Datalinx contract.

Phone: +44 (0)1342 324469*

 Sage 50: support50@datalinx.co.uk 
Sage 200: Support200@datalinx.co.uk 
Sage 500/1000: support@datalinx.co.uk 
Sage ERP X3: supportx3@datalinx.co.uk 
Mobile Solutions: support@datalinx.co.uk

 *Phone lines are open Monday to Thursday 9am to 5.30pm,  Friday, 9am to 5pm

X3 Partner Page

Click here to access partner support dedicated to assisting our global WHM X3 partners

 

 

 

 

Training - WHM X3

Videos - WHM200

 

Warehouse Manager 200 for Sage 200

We have a wide range of bite size functionality videos that can be used for client familiarity or to train your in-house team

>> Watch the videos <<