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Support

Services are available to Sage and Sage business partners to assist in the delivery of the Warehouse Manager applications or to implement enhanced functionality. We are able to assist customers with a current support contact and Datalinx software license and there are a range of ways we can do this, with a number of services available to assist with the delivery, implementation and advance usage of our warehouse management systems.

If the information you require is not available within the Datalinx Online Help (WHM X3 users only) then we recommend you email your product team - details of which are below or you phone the Datalinx office to log a technical support request.

To email your relevant product team:

Sage X3: This email address is being protected from spambots. You need JavaScript enabled to view it.
Sage 200: This email address is being protected from spambots. You need JavaScript enabled to view it.
Sage 500/1000: This email address is being protected from spambots. You need JavaScript enabled to view it.

Legacy Products:
Mobile Solutions: This email address is being protected from spambots. You need JavaScript enabled to view it.
Sage 50: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Phone:

+44 (0)1342 324469

 

General and pre-sales information:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Comprehensive Support Agreement 

Every Datalinx system is available with a comprehensive support agreement and a well-defined technical support procedure.

Repairing or replacing hardware

We provide support for hardware purchased directly from Datalinx and registered for a support contact within 30 days of purchase. If your device is not in warranty or you do not have a contract please phone us and we can arrange a quote for repair or to assist you with replacement kit.

datalinx barcode scanners

Remote Support

Many of our long-term customers make use of our dial-in support, which eliminates technician travel time, shortens time to first-fix and, of course, reduces costs.

Desktop TeamViewer support

Please click on the link to download and run Datalinx desktop support as requested by your Datalinx technician.

 

Online Support

The Datalinx Academy is available for Warehouse Manager system users and Sage Business Partners. It provides access to technical bulletins, troubleshooting advice, product manuals and system literature. 

Planning a system upgrade?

When upgrading your existing Sage System or planning to upgrade your Warehouse Manager system we recommend you contact your Sage Business Partner and Datalinx to check compatibility or if you may require additional assistance during the upgrade process. 

Tailored Training

Warehouse Manager for Sage 200
Each individual training session will be designed specifically, so you will feel more confident using WHM 200 and that your staff can process transactions quickly and efficiently - refresher courses are available for new and established end users - click here for more information.