Welcome to the online support area for Datalinx Business Partners

This is a continually developing area of our website where we will provide pre-sales information, links and access to key information for your Datalinx products. 
Key resource such as manuals, installation, training videos and guides can be found within the Datalinx Academy 

Price List

Contact Datalinx for the current price list detailing our product range and associated hardware.
Please note: Warehouse Manager for Sage Enterprise Management is available in your local Sage price list.

Log a Support Call

Please note: If you are a Datalinx Supported Partner you are expected to provide 1st line support, as per your Datalinx contract.

Phone: +44 (0)1342 324469*

Sage 200: Support200@datalinx.co.uk 
Sage 500 / 1000: support@datalinx.co.uk 
Sage EM / Sage X3: supportwhmem@datalinx.co.uk 

Legacy Products
Mobile Solutions: support@datalinx.co.uk
Sage 50: support50@datalinx.co.uk 

 *Phone lines are open Monday to Thursday 9am to 5.30pm,  Friday, 9am to 5pm BST

Datalinx Academy

Online training is available for Sage Partners through the Datalinx Academy, where we provide access to the latest release documentation, installation and configuration videos and how-to booklets.
www.datalinxacademy.com

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Hardware Support

We provide support for hardware purchased directly from Datalinx and registered for a support contact within 30 days of purchase. 
If your clients device is not in warranty or you do not have a contract please phone us and we can arrange a quote for repair or to assist you with replacement kit

Brand Guidelines

WHM EM Online Help & User Guides

Available to view online for Warehouse Manager for Sage Enterprise Managment.(previously Warehouse Manager X3)
Access to read the manuals, installation guides and FAQ's. This is a restricted area and you will need a user ID and login

>> Visit WHM EM Online Help <<

>> Request a Login <<

 

 

Partnership

Datalinx offer two levels of engagement to the Sage Business Partner community. This depends on their own approach to business, where their strengths and weaknesses lie and the number of end user sites that they believe they will sell Datalinx products to.

  • Supported Business Partner (SBP) 
  • Recommender Business Partner (RBP)

>> Find out more about the Datalinx Business Partner Agreement <<

 

 
  

Compatible devices

The range of devices supported and available with Datalinx products is reguarlarly updated.

If your customer has a specific device they would like to use, please let us know and we can check compatibility.

>> View the device range <<

Videos - WHM EM

 

Warehouse Manager for Sage Enterprise videos

We have a wide range of bite size functionality videos that can be used for client familiarity or to train your in-house team

>> Watch the videos <<

 

 

Bulletins

Technical bulletins can be viewed on the Datalinx Academy. Log in to read about the latest Datalinx software release, technical support updates and other core notifications

Current Release

WHM X3: R3.5.2

Release Date: 31 October 2017
Compatible with: Sage X3, V6.5, V7, PU8, PU9, V11
Documentation: Download from the Academy
Technical bulletin: TBX3-08

 

WHM200: 
Release Date: March 2018
Compatible with: Sage 200 Extra 2015 SP3, 2016, 2016 SP1, 2017 (Summer and Winter enhancements)
Documentation: Download from the Academy
Technical bulletin: TB200-v27

 

Partner Training

Warehouse Manager for Sage 200
Refresher and beginner courses available for new and established partners

>> Installation and configuration course (2 days)

>>Request refresher or training on specific modules/functionality

Warehouse Manager for Sage EM
In person courses can be arranged, typically 2-4 days in duration or you can access the Datalinx Academy and follow online instructions and videos for installation and configuration guidence. 

>> Standard training course agenda >>

WHM EM Partner Page

Click here to access partner support dedicated to assisting our global WHM EM (Sage X3) partners

 

 

 

Videos - WHM200

 

Warehouse Manager for Sage 200 videos

We have a wide range of bite size functionality videos that can be used for client familiarity or to train your in-house team

>> Watch the videos <<